{"id":1193,"date":"2019-04-30T13:05:12","date_gmt":"2019-04-30T13:05:12","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=1193"},"modified":"2023-12-27T18:03:50","modified_gmt":"2023-12-27T18:03:50","slug":"20-21-bizhub-c360i-c300i-c250i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=20-21-bizhub-c360i-c300i-c250i","title":{"rendered":"20-21 (bizhub C360i\/C300i\/C250i)"},"content":{"rendered":"\n

Contents<\/h2>\n\n\n\n
JAM type<\/td><\/td><\/td><\/td>Misfeed at vertical transport section (tray 3) <\/td><\/tr>
JAM code<\/td><\/td><\/td><\/td>20-21 <\/td><\/tr>
JAM detection timing<\/td><\/td><When PC-116 or PC-216 is installed><\/td><\/td>The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the tray 3 vertical transport sensor (PS113).<\/td><\/td><\/td><\/tr>
<\/td><\/td>
<When PC-416 is installed>

<\/td>		<\/td>The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the vertical transport sensor (PS133). <\/td><\/tr>
<\/td><\/td>–<\/td><\/td> Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset. <\/td><\/tr>
Misfeed processing location<\/td><\/td> Right door <\/td><\/td><\/td><\/tr>
Relevant parts<\/td><\/td><When PC-116 or PC-216 is installed> <\/td><\/td>\u2022 Transport motor (M1)
\u2022 Tray 3 vertical transport motor (M112)
\u2022 Tray 2 vertical transport clutch (CL2)
\u2022 Tray 2 vertical transport sensor (PS19)
\u2022 Tray 3 vertical transport sensor (PS113)
\u2022 Base board (BASEB)
\u2022 PC control board (PCCB) <\/td>		<\/td><\/tr>
<\/td>

<\/td>		<When PC-416 is installed> <\/td><\/td>\u2022 Transport motor (M1)
\u2022 Vertical transport motor (M132)
\u2022 Tray 2 vertical transport clutch (CL2)
\u2022 Tray 2 vertical transport sensor (PS19)
\u2022 Vertical transport sensor (PS133)
\u2022 Base board (BASEB)
\u2022 PC control board (PCCB) <\/td><\/tr><\/tbody><\/table>\n\n\n\n

Procedure<\/h2>\n\n\n\n

When PC-116 or PC-216 is installed<\/p>\n\n\n\n
Step<\/th>Action<\/th>Control signal<\/th>Location of electrical component<\/th><\/tr><\/thead>
1<\/td> Initial check items<\/a>
<\/td>		–<\/td>–<\/td><\/tr>
2<\/td>PS113 I\/O check, sensor check<\/td>PCCB CN4-14 (ON)<\/td>PC-116\/PC-216 5-C<\/td><\/tr>
3<\/td>PS19 I\/O check, sensor check<\/td>BASEB CN23E-8 (ON)<\/td>15-K<\/td><\/tr>
4<\/td>CL2 load checkCheck code: 21Multi code: 1<\/td>BASEB CN23E-19 (ON)<\/td>17-K<\/td><\/tr>
5<\/td>M112 load checkCheck code: 28Multi code: 21, 24, 25<\/td>PCCB CN5-9 to 16<\/td>PC-116\/PC-216 3 to 4-C<\/td><\/tr>
6<\/td>M1 load checkCheck code: 40Multi code: 1, 4, 5<\/td>BASEB CN19EA-1 to 5<\/td>1-C<\/td><\/tr>
7<\/td>Replace BASEB.<\/a> (Part# AA2JH02005)
<\/td>		–<\/td>–<\/td><\/tr>
8<\/td>Replace PCCB<\/a>. (PC-116 Part# AAV5H00101 \/ PC-216 Part# AAV5H00201)
<\/td>		–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n

When PC-416 is installed<\/p>\n\n\n\n
Step<\/th>Action<\/th>Control signal<\/th>Location of electrical component<\/th><\/tr><\/thead>
1<\/td> Initial check items<\/a>
<\/td>		–<\/td>–<\/td><\/tr>
2<\/td>PS133 I\/O check, sensor check<\/td>PCCB CN4-14 (ON)<\/td>PC-416 7-J<\/td><\/tr>
3<\/td>PS19 I\/O check, sensor check<\/td>BASEB CN23E-8 (ON)<\/td>15-K<\/td><\/tr>
4<\/td>CL2 load checkCheck code: 21Multi code: 1<\/td>BASEB CN23E-19 (ON)<\/td>17-K<\/td><\/tr>
5<\/td>M132 load checkCheck code: 28Multi code: 6, 9, 10<\/td>PCCB CN5-9 to 16<\/td>PC-416 4-J<\/td><\/tr>
6<\/td>M1 load checkCheck code: 40Multi code: 1, 4, 5<\/td>BASEB CN19EA-1 to 5<\/td>1-C<\/td><\/tr>
7<\/td>Replace BASEB.<\/a> (Part# AA2JH02005)
<\/td>		–<\/td>–<\/td><\/tr>
8<\/td>Replace PCCB. <\/a> (PC-416 Part# AAV5H00300)
<\/td>		–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

L.1.6.2<\/a> (Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"

Contents JAM type Misfeed at vertical transport section (tray 3) JAM code 20-21 JAM detection timing <When PC-116 or PC-216 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the tray 3 vertical transport sensor … <\/p>\n

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