{"id":13215,"date":"2019-07-29T15:55:57","date_gmt":"2019-07-29T15:55:57","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=13215"},"modified":"2023-12-18T19:58:38","modified_gmt":"2023-12-18T19:58:38","slug":"cc212-bizhub-c754e-c654e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cc212-bizhub-c754e-c654e","title":{"rendered":"CC212 (bizhub C754e\/C654e)"},"content":{"rendered":"\n

\n\nContents<\/p>\n\n\n\n
Trouble type<\/td>User validation error<\/td><\/tr>
Trouble code<\/td>CC212<\/td><\/tr>
Rank<\/td>C<\/td><\/tr>
Detection timing<\/td>An error occurred while validating the user authentication information.The loadable device driver is not successfully installed.<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>\u2022 MFP board (MFPB)
\u2022 Authentication device<\/td><\/tr><\/tbody><\/table>\n\n\n\n

 (2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used.If there is any file, reinstall the loadable device driver<\/a>.<\/td>–<\/td>–<\/td><\/tr>
2<\/td>Check the USB cable for proper connection and correct as necessary.<\/td>–<\/td>–<\/td><\/tr>
3<\/td>Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.<\/td>–<\/td>–<\/td><\/tr>
4<\/td>Re-register the user authentication information.<\/td>–<\/td>–<\/td><\/tr>
5<\/td>Replace authentication device. Contact Konica Minolta technical support if this needs to be replaced. <\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n