{"id":13785,"date":"2019-07-30T18:31:21","date_gmt":"2019-07-30T18:31:21","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=13785"},"modified":"2023-12-18T19:53:30","modified_gmt":"2023-12-18T19:53:30","slug":"c2a12-bizhub-c364e-c284e-c224e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c2a12-bizhub-c364e-c284e-c224e","title":{"rendered":"C2A12 (bizhub C364e\/C284e\/C224e)"},"content":{"rendered":"\n<p>Contents<\/p>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>Drum unit\/M new release failure<\/td><\/tr><tr><td>Trouble code<\/td><td>C2A12<\/td><\/tr><tr><td>Rank<\/td><td>B<\/td><\/tr><tr><td>Detection timing<\/td><td>The status with the new unit is not cleared after the new drum unit is set.<\/td><\/tr><tr><td>Trouble isolation<\/td><td>\u2013<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>\u2022 Drum unit\/C,M,Y,K&nbsp;<br>\u2022 Front side board (FRB)&nbsp;<br>\u2022 Printer control board (PRCB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n<p>&nbsp;(2)Procedure<\/p>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><thead><tr><td>Step<\/td><td>Action<\/td><td>Control signal<\/td><td>Location of electrical components<\/td><\/tr><\/thead><tbody><tr><td>1<\/td><td>Clean the connection between the drum unit and the machine if dirty<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>2<\/td><td>Reinstall drum unit<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>3<\/td><td>Check the connector between drum unit-FRB CN12 for proper connection and correct as necessary.<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>4<\/td><td>Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary.<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>5<\/td><td><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC364eService\/D0000992360\/D0000992360.html\">Replace the drum unit<\/a>&nbsp;(Part# A2XN0TD)<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>6<\/td><td><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC364eService\/D0000992474\/D0000992474.html\">Replace FRB<\/a>&nbsp;(Part# A7PUH00500)<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><tr><td>7<\/td><td><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC364eService\/D0000992477\/D0000992477.html\">Replace PRCB<\/a>&nbsp;(Part# A5C1H00102)<\/td><td>\u2013<\/td><td>\u2013<\/td><\/tr><\/tbody><\/table>\n\n\n\n<ul class=\"wp-block-list\"><li>Link to the layout drawings for related parts by each trouble code (<a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC364eService\/D0001050486\/D0001050486.html\">S.56. C2A11, C2A12, C2A13, C2A14<\/a>)<\/li><\/ul>\n\n\n\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC364eService\/D0000994675\/D0000994675.html\">K.3.7.11<\/a>&nbsp;(Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type Drum unit\/M new release failure Trouble code C2A12 Rank B Detection timing The status with the new unit is not cleared after the new drum unit is set. Trouble isolation \u2013 Relevant electrical parts \u2022 Drum unit\/C,M,Y,K&nbsp;\u2022 Front side board (FRB)&nbsp;\u2022 Printer control board (PRCB) &nbsp;(2)Procedure Step Action Control signal Location of &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c2a12-bizhub-c364e-c284e-c224e\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C2A12 (bizhub C364e\/C284e\/C224e)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[887],"epkb_post_type_1_tag":[],"class_list":["post-13785","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c2-c364e-c284e-c224e-trouble-code"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/13785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13785"}],"version-history":[{"count":1,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/13785\/revisions"}],"predecessor-version":[{"id":13786,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/13785\/revisions\/13786"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13785"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=13785"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=13785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}