{"id":15406,"date":"2019-10-07T19:00:38","date_gmt":"2019-10-07T19:00:38","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=15406"},"modified":"2023-12-18T19:09:54","modified_gmt":"2023-12-18T19:09:54","slug":"cc164-bizhub-c754-c654","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cc164-bizhub-c754-c654","title":{"rendered":"CC164 (bizhub C754\/C654)"},"content":{"rendered":"\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong>
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\n\nContents<\/p>\n\n\n\n
Trouble type<\/td>ROM contents error (MSC)<\/td><\/tr>
Trouble code<\/td>CC164<\/td><\/tr>
Rank<\/td>C<\/td><\/tr>
Detection timing<\/td>-The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
-The machine type information (Machine, Type) registered to the machine differs from the actual machine type.<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>-Printer control board (PRCB)
-MFP board (MFPB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n

(2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>Check the ROM version.<\/td>–<\/td>–<\/td><\/tr>
2<\/td>Check the machine type information registered and re-enter as necessary.
For details the machine information, see J.2.4 Entering the machine type information<\/a>.<\/td>		–<\/td>–<\/td><\/tr>
3<\/td>Rewrite the firmware.<\/a><\/td>–<\/td>–<\/td><\/tr>
4<\/td>Replace the corresponding board. (PRCB Part# A2X0H00102 \/ MFPB Part# A2XKH02004)<\/td>–<\/td>–<\/td><\/tr>
5<\/td>When not reviving even if the above-mentioned procedure is done, contact the responsible people of KM.<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n