{"id":16004,"date":"2019-10-14T19:10:35","date_gmt":"2019-10-14T19:10:35","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=16004"},"modified":"2023-12-18T17:31:02","modified_gmt":"2023-12-18T17:31:02","slug":"c3102-bizhub-c554-c454","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c3102-bizhub-c554-c454","title":{"rendered":"C3102 (bizhub C554\/C454)"},"content":{"rendered":"\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

\n\nContents<\/p>\n\n\n\n
Trouble type<\/td>Heating roller assy failure to turn<\/td><\/tr>
Trouble code<\/td>C3102<\/td><\/tr>
Rank<\/td>A<\/td><\/tr>
Detection timing<\/td><bizhub C554>
The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON. <\/td>		<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>-Heating roller rotation sensor (PS37)
-Fusing motor (M3)
-Printer control board (PRCB)
-Fusing unit<\/td><\/tr><\/tbody><\/table>\n\n\n\n

(2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>Check the fusing unit for proper installation and correct as necessary.<\/td>–<\/td>–<\/td><\/tr>
2<\/td>Check the connector between M3-PRCB CN2 for proper connection and correct as necessary.<\/td>–<\/td>–<\/td><\/tr>
3<\/td>Check the connector of M3 for proper drive coupling and correct as necessary.<\/td>–<\/td>–<\/td><\/tr>
4<\/td>PS37 I\/O check, sensor check<\/td>–<\/td>–<\/td><\/tr>
5<\/td>M3 operation check<\/td>PRCB CN2-9 (REM)PRCB CN2-12 (LOCK)<\/td>bizhub C554 22-Jbizhub C454 21-J<\/td><\/tr>
7<\/td>Replace M3<\/a> (Part# A2XKM10300)<\/td>–<\/td>–<\/td><\/tr>
8<\/td>Replace the fusing unit<\/a> (bizhub C554 Part# A4FJR70344 \/ bizhub C454 Part# A2XKR71044)<\/td>–<\/td>–<\/td><\/tr>
9<\/td>Replace PRCB<\/a> (C554 Part# A2XKH00104 \/ C454 A4FJH00104)<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n