{"id":16213,"date":"2019-10-15T15:59:51","date_gmt":"2019-10-15T15:59:51","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=16213"},"modified":"2023-12-18T15:25:07","modified_gmt":"2023-12-18T15:25:07","slug":"cd004-bizhub-c554-c454","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd004-bizhub-c554-c454","title":{"rendered":"CD004 (bizhub C554\/C454)"},"content":{"rendered":"\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

\n\nContents<\/p>\n\n\n\n
Trouble type<\/td>Hard disk access error (connection failure)<\/td><\/tr>
Trouble code<\/td>CD004<\/td><\/tr>
Rank<\/td>C<\/td><\/tr>
Detection timing<\/td>Unable to communicate between the hard disk and MFP board (MFPB).<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>-MFP board (MFPB)
-Hard disk<\/td><\/tr><\/tbody><\/table>\n\n\n\n

(2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>Check the connector between hard disk-MFPB PJ11 for proper connection and correct as necessary.<\/td>–<\/td>–<\/td><\/tr>
2<\/td>Reinstall the hard disk.<\/td>–<\/td>–<\/td><\/tr>
3<\/td>Replace the hard disk.<\/a> (Part# A2X0M72C00)<\/td>–<\/td>–<\/td><\/tr>
4<\/td>Replace MFPB.<\/a> (Part# A2XKH02004)<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n