{"id":16702,"date":"2019-10-17T18:02:19","date_gmt":"2019-10-17T18:02:19","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=16702"},"modified":"2023-12-18T15:01:56","modified_gmt":"2023-12-18T15:01:56","slug":"c4802-bizhub-c364-c284-c224","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c4802-bizhub-c364-c284-c224","title":{"rendered":"C4802 (bizhub C364\/C284\/C224)"},"content":{"rendered":"\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

\n\nContents<\/p>\n\n\n\n
Trouble type<\/td>Main unit backup data miscompare<\/td><\/tr>
Trouble code<\/td>C4802<\/td><\/tr>
Rank<\/td>C<\/td><\/tr>
Detection timing<\/td>The replacement of the printer control board is detected.<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>Printer control board (PRCB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n

(2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>1. Disconnect the finisher or job separator.
2. Call the Enhanced Security in Service Mode to the screen.
3. Touch [Engine Data Backup].
4. Touch [Engine Data Reflect mode], and press the Start key.
5. Select [Yes], and press the Start key again.
6. Check that the result OK appears.
7. Turn OFF the main power switch and turn it ON again more than 10 seconds after.<\/td>		–<\/td>–<\/td><\/tr>
2<\/td>Update the PRCB firmware.<\/a><\/td>–<\/td>–<\/td><\/tr>
3<\/td>If the above actions do not solve the problem, contact Konica Minolta Technical Support.<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n