{"id":17594,"date":"2019-10-24T13:32:06","date_gmt":"2019-10-24T13:32:06","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=17594"},"modified":"2023-12-18T14:49:34","modified_gmt":"2023-12-18T14:49:34","slug":"cd004-bizhub-c759-c659","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd004-bizhub-c759-c659","title":{"rendered":"CD004 (bizhub C759\/C659)"},"content":{"rendered":"\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"436F6E74656E7473\">Contents<\/h2>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>CD004: Hard disk access error (connection failure)<\/td><\/tr><tr><td>Rank<\/td><td>C<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>Unable to communicate between the hard disk and MFP board (MFPB).<\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>-MFP board (MFPB)<br>-Hard disk (A) (HDD (A))<br>-Hard disk (B) (HDD (B): HD-524)<\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"50726F636564757265\">&nbsp;Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary.<\/li><li>Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary.<\/li><li>Reinstall the hard disk.<\/li><li>Replace the hard disk. (<a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC759service\/en-US\/5021427723.html\">HDD (A)<\/a>\u00a0Part# A5C1M72H00 \/\u00a0<a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC759service\/en-US\/5126300811.html\">HDD (B)<\/a> Part# A2X0M72C00)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC759service\/en-US\/5021710987.html\">Replace MFPB.<\/a>  (Part# A8JEH02002) <\/li><\/ol>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC759service\/en-US\/37515521395176727691.html\">L.3.18.2<\/a> (Link to the Field Service Manual) <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers. Contents Trouble type CD004: Hard disk access error (connection failure) Rank C Trouble detection condition Unable to communicate between the hard disk and MFP board (MFPB). Trouble isolation &#8211; Relevant electrical parts -MFP board &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd004-bizhub-c759-c659\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;CD004 (bizhub C759\/C659)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[1169],"epkb_post_type_1_tag":[],"class_list":["post-17594","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-cd-c759-c659-trouble"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/17594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=17594"}],"version-history":[{"count":1,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/17594\/revisions"}],"predecessor-version":[{"id":17595,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/17594\/revisions\/17595"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=17594"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=17594"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=17594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}