{"id":20365,"date":"2020-03-24T15:36:33","date_gmt":"2020-03-24T15:36:33","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=20365"},"modified":"2023-12-13T18:44:00","modified_gmt":"2023-12-13T18:44:00","slug":"c-0004-c14000-c12000","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c-0004-c14000-c12000","title":{"rendered":"C-0004 (C14000\/C12000)"},"content":{"rendered":"\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><strong>Code<\/strong><\/p>\n\n\n\n<p>C-0004<\/p>\n\n\n\n<p><strong>Classification<\/strong><\/p>\n\n\n\n<p>Main body: Communication abnormality<\/p>\n\n\n\n<p><strong>Cause<\/strong><\/p>\n\n\n\n<p>Communication error between the printer control board (PRCB) and the printer expansion board (EXNCB).<\/p>\n\n\n\n<p><strong>Measures to take when an alert occurs<\/strong><\/p>\n\n\n\n<p>The main body and the option stop immediately.<\/p>\n\n\n\n<p><strong>Estimated abnormal parts<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Printer expansion board (EXNCB)<\/li><li>Printer control board (PRCB)<\/li><\/ul>\n\n\n\n<p><strong>Correction<\/strong><\/p>\n\n\n\n<p>Deactivate and activate the sub power switch (SW2) of the main body.<\/p>\n\n\n\n<p><strong>Note<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>The message &#8220;Please turn on power again&#8221; is displayed on the touch panel.<\/strong><\/li><\/ul>\n\n\n\n<p><strong>Solution<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Prior check<ul><li>On [Service Mode]  [Firmware Version]  [Firmware Version], make sure that the version of [Printer Sub CPU D4] is displayed.<\/li><\/ul><\/li><li>Check the connector connection between PRCB and EXNCB, CN162 of PRCB, CN289 and CN290 of EXNCB, and the wiring. Then, repair it when there is any abnormality.<\/li><li>Replace EXNCB. (Part# AC0CH07001)<\/li><li>Replace PRCB. (Part# AC0CH03001)<\/li><\/ol>\n\n\n\n<p><strong>Faulty part isolation DIPSW<\/strong><\/p>\n\n\n\n<p><strong>Control during the detachment<\/strong><br><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/AccurioPressC14000Service\/en-US\/7654846859.html\">K.2.5.2<\/a> (Link to the Field Service Manual) <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers. Code C-0004 Classification Main body: Communication abnormality Cause Communication error between the printer control board (PRCB) and the printer expansion board (EXNCB). Measures to take when an alert occurs The main body and the &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c-0004-c14000-c12000\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C-0004 (C14000\/C12000)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[1255],"epkb_post_type_1_tag":[],"class_list":["post-20365","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c-0000-0499"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/20365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20365"}],"version-history":[{"count":2,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/20365\/revisions"}],"predecessor-version":[{"id":20367,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/20365\/revisions\/20367"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20365"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=20365"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=20365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}