{"id":24153,"date":"2020-09-18T17:55:23","date_gmt":"2020-09-18T17:55:23","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=24153"},"modified":"2026-01-09T18:48:07","modified_gmt":"2026-01-09T18:48:07","slug":"c5372-bizhub-360i-300i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c5372-bizhub-360i-300i","title":{"rendered":"C5372 (bizhub 360i\/300i)"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h2 class=\"wp-block-heading\"><strong>Troubleshooting Procedure<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check for Recommended Resolution<\/strong><br>Before starting any troubleshooting steps, verify if a <strong>Recommended Resolution<\/strong> is listed for the issue.<\/li>\n\n\n\n<li><strong>Apply Recommended Resolution (if available)<\/strong>\n<ul class=\"wp-block-list\">\n<li>If a Recommended Resolution exists, <strong>use that resolution immediately<\/strong>.<\/li>\n\n\n\n<li><strong>Do not proceed with the legacy troubleshooting process<\/strong> when a Recommended Resolution is provided.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Proceed with Legacy Troubleshooting (if no Recommended Resolution)<\/strong>\n<ul class=\"wp-block-list\">\n<li>If no Recommended Resolution is available, continue with the <strong>Legacy Troubleshooting Procedure<\/strong> as outlined in this guide.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Recommended Resolution<\/strong><\/h1>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Bulletin #14103<\/strong> addresses <strong>C5372 (CPU Temperature Failure)<\/strong> conditions that may occur on <strong>bizhub 360i \/ 300i<\/strong> devices. This issue is most commonly observed when the machine enters <strong>Low Power<\/strong> or <strong>Sleep<\/strong> mode.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.mykonicaminolta.com\/wps\/wcm\/myconnect\/mkm\/c135730b-c089-44a8-aad4-acca1a8e18eb\/14103.pdf?MOD=AJPERES\" data-type=\"link\" data-id=\"https:\/\/www.mykonicaminolta.com\/wps\/wcm\/myconnect\/mkm\/c135730b-c089-44a8-aad4-acca1a8e18eb\/14103.pdf?MOD=AJPERES\">(Link to Bulletin #14103)<\/a><br><a href=\"https:\/\/kmbsssd.service-now.com\/kb?id=kb_article_view&amp;sysparm_article=KB0031906\">(Link to KB0031906)<\/a><\/p>\n\n\n\n<p>The bulletin details the following key points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Root Cause<\/strong><br>An issue related to <strong>CPU thermal management<\/strong> on specific CPU boards.<\/li>\n\n\n\n<li><strong>Required Firmware Countermeasures<\/strong><br>Power Control CPU2 firmware updates designed to correct thermal management behavior.<\/li>\n\n\n\n<li><strong>Firmware Compatibility &amp; Installation Order<\/strong><br>Supported firmware versions and the <strong>mandatory installation sequence<\/strong> to avoid system issues.<\/li>\n\n\n\n<li><strong>Required Software Switch Settings<\/strong><br>Specific software switch changes that enable <strong>CPU fan operation during low\u2011power states<\/strong>.<\/li>\n\n\n\n<li><strong>Warnings &amp; Precautions<\/strong><br>Critical instructions and cautions to prevent <strong>CPU board corruption or damage<\/strong> during the update process.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Available Countermeasure Methods<\/h3>\n\n\n\n<p>The bulletin provides two approved implementation paths:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Remote (RSP) \u2013 Specific Procedure<\/strong><\/li>\n\n\n\n<li><strong>USB \u2013 Specific Procedure<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h3 class=\"wp-block-heading\"><strong>Important Notes<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This bulletin <strong>must be reviewed in its entirety<\/strong> before applying any countermeasure.<\/li>\n\n\n\n<li>Countermeasures should <strong>only be applied when C5372 is actively occurring<\/strong> on the device.<\/li>\n\n\n\n<li><strong>Do not apply preemptively<\/strong> or outside of the documented conditions.<\/li>\n\n\n\n<li>Detailed, step\u2011by\u2011step instructions are included within the <strong>linked bulletin<\/strong> and accompanying <strong>firmware procedure documentation<\/strong>, and must be followed exactly.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Legacy Troubleshooting Procedure<\/strong> (Click to expand)<\/summary>\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>Trouble type<\/td><td>C5372: MFP control board CPU temperature failure<\/td><\/tr><tr><td>Rank<\/td><td>C<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>Temperature failure of CPU on the CPU board was detected.<\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>CPU board (CPUB)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<p><strong>Important Notes: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Legacy Troubleshooting procedures are not intended for initial troubleshooting and must only be used as a last resort if the issue remains unresolved after completing Recommended Resolution steps.<\/strong><\/li>\n\n\n\n<li><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Procedure:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Reboot the machine.<\/li>\n\n\n\n<li>Check for clogging in the ventilation path between the CPUB and the PH\/power supply cooling fan, and correct as necessary.<\/li>\n\n\n\n<li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub360iService\/en-US\/10395900555.html\">Replace CPUB.<\/a> (Part# AC77H02P02)<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub360iService\/en-US\/9613428363.html\">(Link to the Field Service Manual)<\/a><\/p>\n<\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recommended Resolution Bulletin #14103 addresses C5372 (CPU Temperature Failure) conditions that may occur on bizhub 360i \/ 300i devices. This issue is most commonly observed when the machine enters Low Power or Sleep mode. (Link to Bulletin #14103)(Link to KB0031906) The bulletin details the following key points: Available Countermeasure Methods The bulletin provides two approved &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c5372-bizhub-360i-300i\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C5372 (bizhub 360i\/300i)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[1358],"epkb_post_type_1_tag":[],"class_list":["post-24153","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c5-360i-300i-trouble"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/24153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=24153"}],"version-history":[{"count":54,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/24153\/revisions"}],"predecessor-version":[{"id":26632,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/24153\/revisions\/26632"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=24153"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=24153"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=24153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}