{"id":24284,"date":"2020-09-19T01:25:37","date_gmt":"2020-09-19T01:25:37","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=24284"},"modified":"2023-12-13T16:14:01","modified_gmt":"2023-12-13T16:14:01","slug":"c9403-c9404-bizhub-360i-300i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c9403-c9404-bizhub-360i-300i","title":{"rendered":"C9403, C9404 (bizhub 360i\/300i)"},"content":{"rendered":"\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

Contents<\/h2>\n\n\n\n
Trouble type<\/td>C9403: CIS LED lighting failure (When\u00a0DF-714\u00a0is installed)
C9404: CIS LED lighting abnormally (When\u00a0DF-714\u00a0is installed)<\/td><\/tr>
Rank<\/td>B<\/td><\/tr>
Trouble detection condition<\/td>C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified value.

C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is greater than the specified value.<\/td><\/tr>
Trouble isolation<\/td>Scanner<\/td><\/tr>
Relevant electrical parts<\/td>-CIS cableCIS module (CIS)
-CIS power supply (CISPU)
-CPU board (CPUB)
-Base board (BASEB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Procedure<\/h2>\n\n\n\n
  1. Check the back side scanning shading shaft for any stain, and clean up it as necessary.<\/li>
  2. Check that the bushing of the back side glass cleaning roller unit is on the standby position.<\/li>
  3. Correct the harness connection between CIS J221-BASEB CN5 if faulty.<\/li>
  4. Correct the harness connection between CIS J222-CISPU J2 if faulty.<\/li>
  5. Check CPUB for proper installation and correct as necessary.<\/li>
  6. Measure the voltage of CISPU J1-1.