{"id":26231,"date":"2025-06-10T13:06:37","date_gmt":"2025-06-10T13:06:37","guid":{"rendered":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=26231"},"modified":"2025-06-10T14:13:50","modified_gmt":"2025-06-10T14:13:50","slug":"c0104-c4751i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c0104-c4751i","title":{"rendered":"C0104 (C4751i)"},"content":{"rendered":"\n

Contents<\/h2>\n\n\n\n
Trouble type<\/td>C0104: Tray 3 drive motor malfunction (When PF-P27, PF-P28, PC-419, or PC-420 is installed)<\/td><\/tr>
Rank<\/td>B<\/td><\/tr>
Trouble detection condition<\/td>The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.<\/td><\/tr>
Trouble isolation<\/td>Tray 3\/LCT<\/td><\/tr>
Relevant electrical parts<\/td><When PF-P27 or PF-P28 is installed><\/td>Tray 3 drive motor (M1\/3)Tray 3 PC control board (PCCB\/3)CPU board (CPUB)Base board (BASEB)<\/td><\/tr>
<When PC-419 or PC-420 is installed><\/td>LCT paper feed motor (M1)PC control board (PCCB)CPU board (CPUB)Base board (BASEB)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Procedure<\/h2>\n\n\n\n

When PF-P27 or PF-P28 is installed<\/p>\n\n\n\n

    \n
  1. Check the connector between M1\/3-PCCB\/3 CN4 for proper connection and correct as necessary.<\/li>\n\n\n\n
  2. Check the connector between PCCB\/3 CN1-relay CN2PC-PCCB\/2 CN2 for proper connection and correct as necessary.<\/li>\n\n\n\n
  3. Check the connector between PCCB\/2 CN1-relay CN24-BASEB CN21E for proper connection and correct as necessary.<\/li>\n\n\n\n
  4. Check the connector of M1\/3 for proper drive coupling and correct as necessary.<\/li>\n\n\n\n
  5. Check CPUB for proper installation and correct as necessary.<\/li>\n\n\n\n
  6. M1\/3 load check\n