{"id":26513,"date":"2025-06-12T12:57:01","date_gmt":"2025-06-12T12:57:01","guid":{"rendered":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=26513"},"modified":"2025-06-12T12:57:49","modified_gmt":"2025-06-12T12:57:49","slug":"cd313-c4751i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd313-c4751i","title":{"rendered":"CD313 (C4751i)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Trouble type<\/td><td>CD313: TPM key data error<\/td><\/tr><tr><td>Rank<\/td><td>C<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>A fault occurs in the TPM key data.<\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>&#8211;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Touch [Recover Data] displayed at the lower right portion on the trouble screen.<\/li>\n\n\n\n<li>A screen confirming whether to recover data appears.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"520\" height=\"204\" src=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/wp-content\/uploads\/2025\/06\/4457673867__en-US__Web.png\" alt=\"\" class=\"wp-image-26514\" srcset=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/wp-content\/uploads\/2025\/06\/4457673867__en-US__Web.png 520w, https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/wp-content\/uploads\/2025\/06\/4457673867__en-US__Web-300x118.png 300w\" sizes=\"auto, (max-width: 520px) 100vw, 520px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Select [Yes].<\/li>\n\n\n\n<li>The screen will be shifted to the data restoration screen to perform data restoration.<\/li>\n\n\n\n<li><strong>NOTE<\/strong>\n<ul class=\"wp-block-list\">\n<li>When the restoration is performed in a short time, data restoration screen may not be displayed.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after.<\/li>\n\n\n\n<li><strong>NOTE<\/strong>\n<ul class=\"wp-block-list\">\n<li>In case it failed to restore data, return to the trouble code screen.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Replace the current TPMB with a new one.<\/li>\n\n\n\n<li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4751iService\/en-US\/7408636555.html\">Replace the current CPUB with a new one.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4751iService\/en-US\/7408577675.html\">Replace the current BASEB with a new one.<\/a><\/li>\n<\/ol>\n\n\n\n<p><strong>NOTE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] -&gt; [Enhanced Security] -&gt; [Memory Data Backup]<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4751iService\/en-US\/7399294347.html\">(Link to the Field Service Manual)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type CD313: TPM key data error Rank C Trouble detection condition A fault occurs in the TPM key data. Trouble isolation &#8211; Relevant electrical parts &#8211; Procedure NOTE (Link to the Field Service Manual)<\/p>\n","protected":false},"author":227,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[1403],"epkb_post_type_1_tag":[],"class_list":["post-26513","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-cd-4750i-4050i-trouble"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/26513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/227"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26513"}],"version-history":[{"count":2,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/26513\/revisions"}],"predecessor-version":[{"id":26517,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/26513\/revisions\/26517"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26513"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=26513"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=26513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}