{"id":386,"date":"2019-04-23T16:03:00","date_gmt":"2019-04-23T16:03:00","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=386"},"modified":"2023-12-27T18:17:46","modified_gmt":"2023-12-27T18:17:46","slug":"c11a2-bizhub-c360i-c300i-c250i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c11a2-bizhub-c360i-c300i-c250i","title":{"rendered":"C11A2 (bizhub C360i\/C300i\/C250i)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>C11A2: Receiving roller retraction motor drive malfunction<\/td><\/tr><tr><td>Rank<\/td><td>B<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>&lt;When\u00a0FS-536\u00a0or\u00a0FS-536SD\u00a0is installed> <br>The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON. <\/td><td><\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>&lt;When\u00a0FS-536\u00a0or\u00a0FS-536SD\u00a0is installed> <br>\u2022 Receiving roller retraction motor (M4) <br>\u2022 Receiving roller retraction sensor (PS11) <br>\u2022 FS control board (FSCB) <\/td><td><\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Check the connector between M4-FSCB J4 for proper connection and correct as necessary.<\/li><li>Check the connector of M4 for proper drive coupling and correct as necessary.<\/li><li>Check the connector between PS11-FSCB J4 for proper connection and correct as necessary.<\/li><li>PS11 I\/O check, sensor check<ul><li>Control signal: FSCB J4&lt;B>-16 (ON)<\/li><li>Location of electrical component:\u00a0FS-536\/FS-536SD\u00a016-C<\/li><\/ul><\/li><li>M4 operation check<ul><li>Control signal: FSCB J4&lt;A>-1 to 4<\/li><li>Location of electrical component:\u00a0FS-536\/FS-536SD\u00a013-C<\/li><\/ul><\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6222454155.html\">Replace M4<\/a>. (Part#  A3EPPP5600)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6222420619.html\">Replace FSCB<\/a>. (Part# A87GPP0V00)<\/li><\/ol>\n\n\n\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6374409611.html\">L.3.7.24<\/a> (Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type C11A2: Receiving roller retraction motor drive malfunction Rank B Trouble detection condition &lt;When\u00a0FS-536\u00a0or\u00a0FS-536SD\u00a0is installed> The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON. Trouble isolation &#8211; Relevant electrical &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c11a2-bizhub-c360i-c300i-c250i\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C11A2 (bizhub C360i\/C300i\/C250i)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[936],"epkb_post_type_1_tag":[],"class_list":["post-386","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c1-c360i-c300i-c250i-trouble-code"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=386"}],"version-history":[{"count":3,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/386\/revisions"}],"predecessor-version":[{"id":8370,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/386\/revisions\/8370"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=386"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=386"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}