{"id":3916,"date":"2019-05-29T15:46:53","date_gmt":"2019-05-29T15:46:53","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=3916"},"modified":"2023-12-27T14:00:07","modified_gmt":"2023-12-27T14:00:07","slug":"20-21-bizhub-368e-308e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=20-21-bizhub-368e-308e","title":{"rendered":"20-21 (bizhub 368e\/308e)"},"content":{"rendered":"\n

Contents<\/h2>\n\n\n\n
JAM type<\/td>Misfeed at vertical transport section (tray 3)<\/td><\/tr>
JAM code<\/td>20-21<\/td><\/tr>
JAM detection timing<\/td><When PC-115 or PC-215 is installed>
The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by a paper. <\/td>		<\/td><\/td><\/tr>
<\/td><When PC-415 is installed>
The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the vertical transport sensor (PS133) has been blocked by a paper.<\/td><\/tr>
–<\/td>Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.<\/td><\/tr>
Misfeed processing location<\/td>Right door<\/td><\/tr>
Relevant parts<\/td><When PC-115 or PC-215 is installed>
\u2022 Tray 2 vertical transport motor (M23)
\u2022 Tray 3 vertical transport motor (M112)
\u2022 Tray 2 vertical transport sensor (PS19)
\u2022 Tray 3 vertical transport sensor (PS113)
\u2022 MFP board (MFPB)
\u2022 PC control board (PCCB) <\/td>		<\/td><\/tr>
<\/td><When PC-415 is installed>
\u2022 Tray 2 vertical transport motor (M23)
\u2022 Vertical transport motor (M132)
\u2022 Tray 2 vertical transport sensor (PS19)
\u2022 Vertical transport sensor (PS133)
\u2022 MFP board (MFPB)
\u2022 PC control board (PCCB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n

 Procedure<\/h2>\n\n\n\n

 When PC-115 or PC-215 is installed<\/h2>\n\n\n\n
Step<\/th>Action<\/th>Control signal<\/th>Location of electrical component<\/th><\/tr><\/thead>
1<\/td>Initial check items<\/a><\/td>–<\/td>–<\/td><\/tr>
2<\/td>PS113 I\/O check, sensor check<\/td>PCCB CN4-14 (ON)<\/td>PC-115\/PC-215 5-C<\/td><\/tr>
3<\/td>PS19 I\/O check, sensor check<\/td>MFPB CN23E-2 (ON)<\/td>27-C<\/td><\/tr>
4<\/td>M112 load checkCheck code: 28Multi code: 17, 18, 19, 20<\/td>PCCB CN5-9 to 16<\/td>PC-115\/PC-215 3 to 4-C<\/td><\/tr>
5<\/td>M23 load checkCheck code: 28Multi code: 29, 30, 31, 32<\/td>MFPB CN16E-5 to 8<\/td>14-C<\/td><\/tr>
6<\/td>MFPB ICP1E conduction check<\/td>–<\/td>–<\/td><\/tr>
7<\/td>Replace MFPB.<\/a> (Part# AA6VH02101)<\/td>–<\/td>–<\/td><\/tr>
8<\/td>Replace PCCB.<\/a> (Part# A2XMH00101)<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n

 When PC-415 is installed<\/h2>\n\n\n\n
Step<\/th>Action<\/th>Control signal<\/th>Location of electrical component<\/th><\/tr><\/thead>
1<\/td>Initial check items<\/a><\/td>–<\/td>–<\/td><\/tr>
2<\/td>PS133 I\/O check, sensor check<\/td>PCCB CN4-14 (ON)<\/td>PC-415 7-J<\/td><\/tr>
3<\/td>PS19 I\/O check, sensor check<\/td>MFPB CN23E-2 (ON)<\/td>27-C<\/td><\/tr>
4<\/td>M132 load checkCheck code: 28Multi code: 5, 6, 7, 8<\/td>PCCB CN5-9 to 16<\/td>PC-415 4-J<\/td><\/tr>
5<\/td>M23 load checkCheck code: 28Multi code: 29, 30, 31, 32<\/td>MFPB CN16E-5 to 8<\/td>14-C<\/td><\/tr>
6<\/td>MFPB ICP1E conduction check<\/td>–<\/td>–<\/td><\/tr>
7<\/td>Replace MFPB.<\/a> (Part# AA6VH02101)<\/td>–<\/td>–<\/td><\/tr>
8<\/td>Replace PCCB.<\/a> (Part# A2XMH00301)<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n

L.1.10.2<\/a> (Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"

Contents JAM type Misfeed at vertical transport section (tray 3) JAM code 20-21 JAM detection timing <When PC-115 or PC-215 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by … <\/p>\n

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