{"id":4510,"date":"2019-05-31T20:52:31","date_gmt":"2019-05-31T20:52:31","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=4510"},"modified":"2023-12-21T19:40:20","modified_gmt":"2023-12-21T19:40:20","slug":"c3103-bizhub-368e-308e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c3103-bizhub-368e-308e","title":{"rendered":"C3103 (bizhub 368e\/308e)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"436F6E74656E7473\">Contents<\/h2>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>C3103: Pressure roller release failure<\/td><\/tr><tr><td>Rank<\/td><td>B<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>\u2022 The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.<br> \u2022 The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller. <\/td><\/tr><tr><td>Trouble isolation<\/td><td>\u2013<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>\u2022 Fusing unit&nbsp;<br>\u2022 Fusing pressure motor (M11)&nbsp;<br>\u2022 Fusing pressure home sensor (PS38)&nbsp;<br>\u2022 MFP board (MFPB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"50726F636564757265\">&nbsp;Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Check the connector between M11-relay CN112-MFPB CN15EA for proper connection and correct as necessary.<\/li><li>Check the connector between the fusing unit-relay CN98, CN104-MFPB CN13E for proper connection and correct as necessary.<\/li><li>PS38 I\/O check, sensor check<ul><li>Control signal: MFPB CN13E-12 (ON)<\/li><li>Location of electrical component: 11-C<\/li><\/ul><\/li><li>M11 load check<ul><li>Check code: 45<\/li><li>Multi code: 6, 7<\/li><li>Control signal: MFPB CN15EA-5 to 8<\/li><li>Location of electrical component: 6-C<\/li><\/ul><\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub658eservice\/en-US\/4739075211.html\">Replace M11.<\/a>&nbsp;(Part# A161M10300)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub658eservice\/en-US\/4735680139.html\">Replace the fusing unit.<\/a>&nbsp;(Part# AA6UR70400)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub658eservice\/en-US\/4738908683.html\">Replace MFPB.<\/a>&nbsp;(Part# AA6VH02101)<\/li><\/ol>\n\n\n\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhub658eservice\/en-US\/4780401035.html\">L.3.11.1<\/a>&nbsp;(Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type C3103: Pressure roller release failure Rank B Trouble detection condition \u2022 The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller. \u2022 The fusing pressure home sensor (PS38) is not unblocked &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c3103-bizhub-368e-308e\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C3103 (bizhub 368e\/308e)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[566],"epkb_post_type_1_tag":[],"class_list":["post-4510","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c3-368e-308e"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/4510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4510"}],"version-history":[{"count":1,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/4510\/revisions"}],"predecessor-version":[{"id":4515,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/4510\/revisions\/4515"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4510"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=4510"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=4510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}