{"id":465,"date":"2019-04-24T14:14:35","date_gmt":"2019-04-24T14:14:35","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=465"},"modified":"2023-12-27T18:17:09","modified_gmt":"2023-12-27T18:17:09","slug":"c2a11-bizhub-c360i-c300i-c250i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c2a11-bizhub-c360i-c300i-c250i","title":{"rendered":"C2A11 (bizhub C360i\/C300i\/C250i)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>C2A11: Drum unit\/C new release failure<\/td><\/tr><tr><td>Rank<\/td><td>B<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>The status with the new unit is not cleared after the new drum unit is set.<\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>\u2022 Drum unit\/C,M,Y,K <br>\u2022 Expansion control board (EXCB) <br>\u2022 CPU board (CPUB) <br>\u2022 Base board (BASEB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Clean the connection between the drum unit and the main body if dirty.<\/li><li>Reinstall the drum unit.<\/li><li>Check the connector between the drum unit\/C-relay CN47-relay CN149-EXCB CN4EX for proper connection and correct as necessary. (C2A11)<\/li><li>Check the connector between EXCB CN1EX-BASEB CN11E for proper connection and correct as necessary.<\/li><li>Check the connector between EXCB CN2EX-BASEB CN12E for proper connection and correct as necessary.<\/li><li>Check CPUB for proper installation and correct as necessary.<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6351414539.html\">Replace the corresponding drum unit<\/a>.\ufeff<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6355340427.html\"> Replace EXCB<\/a>. (Part# AA2JH00500)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/7343756427.html\">Replace CPUB<\/a>. (Part# AA2JH02N06)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6355451147.html\">Replace BASEB.<\/a> (Part# AA2JH02005) <\/li><\/ol>\n\n\n\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC360iService\/en-US\/6374869643.html\">L.3.8.14<\/a> (Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type C2A11: Drum unit\/C new release failure Rank B Trouble detection condition The status with the new unit is not cleared after the new drum unit is set. Trouble isolation &#8211; Relevant electrical parts \u2022 Drum unit\/C,M,Y,K \u2022 Expansion control board (EXCB) \u2022 CPU board (CPUB) \u2022 Base board (BASEB) Procedure Clean the &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c2a11-bizhub-c360i-c300i-c250i\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C2A11 (bizhub C360i\/C300i\/C250i)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[937],"epkb_post_type_1_tag":[],"class_list":["post-465","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-c2-c360i-c300i-c250i-trouble-code"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=465"}],"version-history":[{"count":3,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/465\/revisions"}],"predecessor-version":[{"id":8725,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/465\/revisions\/8725"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=465"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=465"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}