{"id":7305,"date":"2019-06-20T18:25:57","date_gmt":"2019-06-20T18:25:57","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&#038;p=7305"},"modified":"2023-12-21T16:26:59","modified_gmt":"2023-12-21T16:26:59","slug":"cd313-bizhub-c4050i-c3350i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd313-bizhub-c4050i-c3350i","title":{"rendered":"CD313 (bizhub C4050i\/C3350i)"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contents<\/h2>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td>Trouble type<\/td><td>CD313: TPM key data error<\/td><\/tr><tr><td>Rank<\/td><td>C<\/td><\/tr><tr><td>Trouble detection condition<\/td><td>A fault occurs in the TPM key data.<\/td><\/tr><tr><td>Trouble isolation<\/td><td>&#8211;<\/td><\/tr><tr><td>Relevant electrical parts<\/td><td>&#8211;<\/td><\/tr><\/tbody><\/table>\n\n\n\n<h2 class=\"wp-block-heading\">Procedure<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/Images\/png\/4457673867__en-US__Web.png\" alt=\"\"\/><figcaption>The image above is related to Step 2 below.<\/figcaption><\/figure>\n\n\n\n<ol class=\"wp-block-list\"><li>Touch [Recover Data] displayed at the lower right portion on the trouble screen.<\/li><li>A screen confirming whether to recover data appears.<\/li><li>Select [Yes].<\/li><li>The screen will be shifted to the data restoration screen to perform data restoration.                                                                                                                                                          NOTE <ul><li>When the restoration is performed in a short time, data restoration screen may not be displayed.<\/li><\/ul><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/Images\/png\/4457673867__en-US__Web.png\" target=\"_blank\"><\/a><\/li><li>Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after.                                                                                                                                                  NOTE <ul><li>In case it failed to restore data, return to the trouble code screen.<\/li><\/ul><\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/en-US\/7470236427.html\">Replace the current TPMB with a new one.<\/a>TPMB (Part# AA2JH02T00)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/en-US\/7408636555.html\">Replace the current CPUB with a new one.<\/a>CPUB (Part# A93EH01004)<\/li><li><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/en-US\/7408577675.html\">Replace the current BASEB with a new one.<\/a>BASEB (Part# A93EH02007)<\/li><\/ol>\n\n\n\n<p>NOTE <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] -&gt; [Enhanced Security] -&gt; [Memory Data Backup] <\/li><\/ul>\n\n\n\n<p><strong>Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/wapps.mykonicaminolta.com\/msman\/m\/service\/bizhubC4050iService\/en-US\/7399294347.html\">L.3.17.18. <\/a>(Link to the Field Service Manual)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents Trouble type CD313: TPM key data error Rank C Trouble detection condition A fault occurs in the TPM key data. Trouble isolation &#8211; Relevant electrical parts &#8211; Procedure Touch [Recover Data] displayed at the lower right portion on the trouble screen. A screen confirming whether to recover data appears. Select [Yes]. The screen will &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cd313-bizhub-c4050i-c3350i\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;CD313 (bizhub C4050i\/C3350i)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[1010],"epkb_post_type_1_tag":[],"class_list":["post-7305","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-cd-c4050i-c3350i-trouble-code"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/7305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7305"}],"version-history":[{"count":3,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/7305\/revisions"}],"predecessor-version":[{"id":12668,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/7305\/revisions\/12668"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7305"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=7305"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=7305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}