{"id":7651,"date":"2019-06-21T20:14:06","date_gmt":"2019-06-21T20:14:06","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=7651"},"modified":"2023-12-21T15:56:05","modified_gmt":"2023-12-21T15:56:05","slug":"c0104-bizhub-c4000i-c3300i","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=c0104-bizhub-c4000i-c3300i","title":{"rendered":"C0104 (bizhub C4000i\/C3300i)"},"content":{"rendered":"\n

Contents<\/h2>\n\n\n\n
Trouble type<\/td>C0104: Tray 3 drive motor malfunction (When PF-P20 (not available in US)or PF-P21 is installed)\u00a0(bizhub C4000i only)<\/td><\/tr>
Rank<\/td>B<\/td><\/tr>
Trouble detection condition<\/td>The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.<\/td><\/tr>
Trouble isolation<\/td>Tray 3<\/td><\/tr>
Relevant electrical parts<\/td><When PF-P20 (not available in US) or PF-P21 is installed>
\u2022 Tray 3 drive motor (M1\/3)
\u2022 Tray 3 PC control board (PCCB\/3)
\u2022 CPU board (CPUB)
\u2022 Base board (BASEB) <\/td>		<\/td><\/tr><\/tbody><\/table>\n\n\n\n

Procedure<\/h2>\n\n\n\n
  1. Check the connector between M1\/3-PCCB\/3 CN4 for proper connection and correct as necessary.<\/li>
  2. Check the connector between PCCB\/3 CN1-relay CN2PC-PCCB\/2 CN2 for proper connection and correct as necessary.<\/li>
  3. Check the connector between PCCB\/2 CN1-relay CN24-BASEB CN21E for proper connection and correct as necessary.<\/li>
  4. Check the connector of M1\/3 for proper drive coupling and correct as necessary.<\/li>
  5. Check CPUB for proper installation and correct as necessary.<\/li>
  6. M1\/3 load check