{"id":9584,"date":"2019-07-02T19:47:30","date_gmt":"2019-07-02T19:47:30","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=9584"},"modified":"2023-12-21T15:28:02","modified_gmt":"2023-12-21T15:28:02","slug":"cc212-bizhub-364e-284e-224e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cc212-bizhub-364e-284e-224e","title":{"rendered":"CC212 (bizhub 364e\/284e\/224e)"},"content":{"rendered":"\n

Contents <\/p>\n\n\n\n
\nTrouble type<\/td>\nUser validation error<\/td><\/tr>
\nTrouble code<\/td>\nCC212<\/td><\/tr>
\nRank<\/td>\nC<\/td><\/tr>
\nDetection timing<\/td> \u2022 An error occurred while validating the user authentication information.
\u2022 The loadable device driver is not successfully installed. <\/td><\/tr>
\nTrouble isolation<\/td>\n–<\/td><\/tr>
\nRelevant electrical parts<\/td> \u2022 MFP board (MFPB)
\u2022 Authentication device <\/td><\/tr><\/tbody><\/table>\n\n\n\n

\n \n(2)Procedure\n\n\n\n\n<\/p>\n\n\n\n
\nStep<\/td>\nAction<\/td>\nControl signal<\/td>\nLocation of electrical \ncomponents<\/td><\/tr><\/thead>
\n1<\/td> When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver<\/a>.<\/td>\n–<\/td>\n–<\/td><\/tr>
\n2<\/td>\nCheck the USB cable for proper connection and \ncorrect as necessary.<\/td>\n–<\/td>\n–<\/td><\/tr>
\n3<\/td>\nTurn OFF the main power switch, wait for 10 sec. or \nmore, and turn ON the main power switch.<\/td>\n–<\/td>\n–<\/td><\/tr>
\n4<\/td>\nRe-register the user authentication \ninformation.<\/td>\n–<\/td>\n–<\/td><\/tr>
\n5<\/td>\nReplace authentication device.<\/td>\n–<\/td>\n–<\/td><\/tr><\/tbody><\/table>\n\n\n\n