{"id":9960,"date":"2019-07-03T20:42:56","date_gmt":"2019-07-03T20:42:56","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?post_type=epkb_post_type_1&p=9960"},"modified":"2023-12-21T15:24:10","modified_gmt":"2023-12-21T15:24:10","slug":"cc164-bizhub-554e-454e","status":"publish","type":"epkb_post_type_1","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?epkb_post_type_1=cc164-bizhub-554e-454e","title":{"rendered":"CC164 (bizhub 554e\/454e)"},"content":{"rendered":"\n

\n\n(1)Contents<\/p>\n\n\n\n
Trouble type<\/td>ROM contents error (MSC)<\/td><\/tr>
Trouble code<\/td>CC164<\/td><\/tr>
Rank<\/td>C<\/td><\/tr>
Detection timing<\/td>\u2022 The wrong model of firmware is detected in the MFP board when the main power switch is turned ON.
\u2022 The machine type information (Machine, Type) registered to the machine differs from the actual machine type.<\/td><\/tr>
Trouble isolation<\/td>–<\/td><\/tr>
Relevant electrical parts<\/td>\u2022 Printer control board (PRCB)
\u2022 MFP board (MFPB)<\/td><\/tr><\/tbody><\/table>\n\n\n\n

 (2)Procedure<\/p>\n\n\n\n
Step<\/td>Action<\/td>Control signal<\/td>Location of electrical components<\/td><\/tr><\/thead>
1<\/td>Check the ROM version.<\/td>–<\/td>–<\/td><\/tr>
2<\/td>Check the machine type information registered and re-enter as necessary.For details the machine information, see J.2.4 Entering the machine type information<\/a>.<\/td>–<\/td>–<\/td><\/tr>
3<\/td>Rewrite the firmware.<\/a><\/td>–<\/td>–<\/td><\/tr>
4<\/td>Replace the corresponding board. (PRCB: (554e Part# A61EH00101 \/ 454e Part# A61DH00101) \/ MFPB: (Part# A61FH02005)<\/td>–<\/td>–<\/td><\/tr>
5<\/td>If the above actions do not solve the problem, contact KM.<\/td>–<\/td>–<\/td><\/tr><\/tbody><\/table>\n\n\n\n