{"id":15033,"date":"2019-09-24T19:19:12","date_gmt":"2019-09-24T19:19:12","guid":{"rendered":"http:\/\/localhost\/bizhubtroubleshooter\/?page_id=15033"},"modified":"2019-11-06T18:21:43","modified_gmt":"2019-11-06T18:21:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?page_id=15033","title":{"rendered":"bizhub Troubleshooter FAQ"},"content":{"rendered":"\n<p><strong>Q:<\/strong> <strong>What is bizhub Troubleshooter?<\/strong> <br>A: An application which can be used to simplify the troubleshooting workflow. A user can research a code for information, troubleshooting steps, and related parts including part numbers. This eliminates the need to obtain these details from multiple outside sources. <\/p>\n\n\n\n<p><strong>Q:<\/strong> <strong>What models are included in bizhub Troubleshooter?<\/strong> <br>A: At this time, bizhub 287\/227, 364e\/284e\/224e, 554e\/454e, 368\/308, 558\/458, 958\/808, 658e\/558e\/458e\/368e\/308e, 754e\/654e, C364\/C284\/C224, C554\/C454, C754\/C654, C364e\/C284e\/C224e, C554e\/C454e, C754e\/C654e, C287\/C227, C368\/C308\/C258, C658\/C558\/C458, C759\/C659, C360i\/C300i\/C250i, C4000i\/C3300i, C4050i\/C3350i, C3320i. <\/p>\n\n\n\n<p><strong>Q: What types of codes are available in bizhub Troubleshooter?<\/strong> <br>A: Trouble and Jam codes. <\/p>\n\n\n\n<p><strong>Q:<\/strong> <strong>What sources provide the information included in bizhub Troubleshooter?<\/strong> <br>A: Device codes and troubleshooting steps are sourced from Konica Minolta Field Service manuals. Part numbers are sourced from model and accessories\u2019 parts manuals. <\/p>\n\n\n\n<p><strong>Q:<\/strong> <strong>What methods are available to search?<\/strong> <br>A: There are two methods available, keyword search and manual selection from \u201ccode trees\u201d. <\/p>\n\n\n\n<p><strong>Q:<\/strong> <strong>What do I do if a <em>keyword search<\/em> does not return results related to a code?<\/strong> <br>A: First, verify that a valid trouble or jam code has been entered. Next, attempt to use the drop down menu below the keyword search field to select the appropriate model. &nbsp;The code should be found within the \u201ccode trees\u201d displayed for that model.  <br>** In some cases a code beginning with CD3 related to \u201cNonvolatile data error\u201d or CDC related to \u201cTrouble related to security\u201d is found in bizhub Troubleshooter as CD3## or CDC## followed by a model (Ex: CD3## C658 or CDC##C658). This is how these codes are grouped in the Field Service Manuals.  <\/p>\n\n\n\n<p><strong>Q:<\/strong> <strong>What if I need to submit an inquiry about the information in bizhub Troubleshooter?<\/strong> <br>A: Please send an email including the model name, code reference, and all pertinent details to vCare Technical Support. We will research the information provided to be considered for inclusion in a future revision. <\/p>\n\n\n\n<p><strong>Q: How can I contact vCare Technical Support?<\/strong> <br>A: vCare Technical Support can be contacted via Email. Please send Email inquiries to <a href=\"mailto:kmbsvcaresupport@kmbs.konicaminolta.us\">kmbsvcaresupport@kmbs.konicaminolta.us<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q: What is bizhub Troubleshooter? A: An application which can be used to simplify the troubleshooting workflow. A user can research a code for information, troubleshooting steps, and related parts including part numbers. This eliminates the need to obtain these details from multiple outside sources. Q: What models are included in bizhub Troubleshooter? A: At &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/?page_id=15033\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;bizhub Troubleshooter FAQ&#8221;<\/span><\/a><\/p>\n","protected":false},"author":231,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15033","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/pages\/15033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15033"}],"version-history":[{"count":15,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/pages\/15033\/revisions"}],"predecessor-version":[{"id":19179,"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=\/wp\/v2\/pages\/15033\/revisions\/19179"}],"wp:attachment":[{"href":"https:\/\/apps.kmbizhubvcare.com\/bizhubtroubleshooter\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}