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11-04 (bizhub 658e/558e/458e)
Contents
| JAM type | Misfeed at tray 1 feed section |
| JAM code | 11-04 |
| JAM detection timing | The leading edge of the paper is not turned ON (unblocked) the registration sensor/2 (PS72) even after the lapse of a given period of time after the tray 1 starts to feed paper. (bizhub 658e/558e only) |
| Misfeed processing location | • Right door • Tray 1 |
| Relevant parts | • Transport motor (M1) (bizhub 558e/458e) • Paper feed motor (M22) • Registration motor (M24) (bizhub 658e) • Registration clutch (CL4) (bizhub 558e/458e) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB) |
Procedure
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS1 I/O check, sensor check | EXCB CN6-3 (ON) | 26-P |
| 3 | PS72 I/O check, sensor check | EXCB CN6-5 (ON) | 26-P |
| 4 | CL4 load checkCheck code: 21Multi code: 2 | FRB CN8-7 (CL4_REM) | 4-K |
| 5 | M1 load checkCheck code: 40Multi code: 1, 2, 3, 4 | MFPB CN14E-3 (REM)MFPB CN14E-6 (LOCK) | 1-C |
| 6 | M22 load checkCheck code: 28Multi code: 25, 26, 27, 28 | EXCB CN7-5 to 8 | 25-P |
| 7 | M24 load checkCheck code: 26Multi code: 1, 2, 3, 4 | EXCB CN7-1 to 4 | 26-P |
| 8 | Replace FRB. (Part# A9HJH00501) | – | – |
| 9 | Replace EXCB. (Part# A9HGH00501) | – | – |
| 10 | Replace MFPB. (658e/558e Part# AA6RH02103 / 458e Part# AA6UH02101) | – | – |
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.1.9.2 (Link to the Field Service Manual)