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11-04 (bizhub C658/C558/C458)
Contents
| JAM type | Misfeed at tray 1 feed section |
| JAM code | 11-04 |
| JAM detection timing | The leading edge of the paper is not turned ON (unblocked) the registration sensor2 (PS72) even after the lapse of a given period of time after the tray 1 starts to feed paper. (bizhub C658/C558 only) |
| Misfeed processing location | • Right door • Tray 1 |
| Relevant parts | • bizhub C558/C458: Transport motor (M1) • Paper feed motor (M22) • bizhub C658: Registration motor (M24) • bizhub C558/C458: Registration clutch (CL4) • Registration sensor1 (PS1) • bizhub C658/C558: Registration sensor2 (PS72) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB) |
Procedure
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS1 I/O check, sensor check | EXCB CN6-3 (ON) | 26-P |
| 3 | PS72 I/O check, sensor check | EXCB CN6-5 (ON) | 26-P |
| 4 | CL4 operation check | FRB CN8-7 (CL4_24V) | 4-K |
| 5 | M1 operation check | MFPB CN14E-3 (REM)MFPB CN14E-6 (LOCK) | 1-C |
| 6 | M22 operation check | EXCB CN7-5 to 8 | 25-P |
| 7 | M24 operation check | EXCB CN7-1 to 4 | 26-P |
| 8 | Replace FRB. (Part# A7PUH00500) | – | – |
| 9 | Replace EXCB. (Part# A79JH00500) | – | – |
| 10 | Replace MFPB. (C368/C308/C258 Part# A7PUH02123 / C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102) | – | – |
- Link to the wiring diagram (bizhub C658/C558/C458)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.1.9.2 (Link to the Field Service Manual)