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12-01 (bizhub C554e/C454e)
Contents
| JAM type | Misfeed at tray 2 feed section | ||
| JAM code | 12-01 | ||
| Detection timing | The leading edge of the paper does not turn ON the tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper. | ||
| – Tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. | |||
| – Tray 2 paper feed sensor (PS20) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. | |||
| – In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 2 feed section. | |||
| Misfeed processing location | • Right door • Tray 2 | ||
| Relevant parts | • Paper feed motor (M22) • Tray 2 vertical transport motor (M23) • Tray 2 paper feed clutch (CL1) • Tray 2 vertical transport sensor (PS19) • Tray 2 paper feed sensor (PS20) • Expansion control board (EXCB) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical component |
| 1 | Initial check items | – | – |
| 2 | PS19 I/O check, sensor check | PRCB CN19-5 (ON) | 9-C |
| 3 | PS20 I/O check, sensor check | PRCB CN19-2 (ON) | 9-C |
| 4 | CL1 operation check | PRCB CN19-14 (ON) | 10-C |
| 5 | M22 operation check | EXCB CN3-5 to 8 | 22-P |
| 6 | M23 operation check | EXCB CN3-9 to 12 | 22-P |
| 7 | Replace EXCB (Part# A5AYH00501 ) | – | – |
| 8 | PRCB ICP4 conduction check | – | – |
| 9 | Replace PRCB (C554e Part# A5AYH00101 / C454e Part# A5C0H00101) | – | – |
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.1.6.3 (Link to the Field Service Manual)