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12-40 (bizhub 554e/454e)

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JAM typeMisfeed at tray 2 feed section
JAM code12-40
Detection timingFor paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.
Tray 2 paper feed sensor (PS20) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset.
In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 2 feed section.
Misfeed processing location• Right door 
• Tray 2
Relevant parts• Paper feed motor (M22) 
• Tray 2 vertical transport motor (M23) 
• Tray 2 paper feed clutch (CL1) 
• Tray 2 vertical transport sensor (PS19) 
• Tray 2 paper feed sensor (PS20) 
• Expansion control board (EXCB) 
• Printer control board (PRCB)

 (2)Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS19 I/O check, sensor checkPRCB CN19-5 (ON)9-C
3PS20 I/O check, sensor checkPRCB CN19-2 (ON)9-C
4CL1 operation checkPRCB CN19-14 (ON)10-C
5M22 operation checkEXCB CN3-5 to 822-P
6M23 operation checkEXCB CN3-9 to 1222-P
7Replace EXCB (Part# A5AYH00501)
8PRCB ICP4 conduction check
9Replace PRCB (554e Part# A61EH00101 / 454e Part# A61DH00101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.6.3 (Link to the Field Service Manual)

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