20-02 (bizhub 364e/284e/224e)

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Contents

JAM typeMisfeed at vertical transport section
JAM code20-02
Detection timingFor paper fed from the tray 2, tray 3, tray 4 or LCT, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
Misfeed processing locationRight door
Relevant parts• Transport motor (M1) 
• Tray 2 vertical transport clutch (CL2) 
• Registration clutch (CL4) 
• Registration sensor (PS1) 
• Tray 2 vertical transport sensor (PS19) 
• Front side board (FRB) 
• Printer control board (PRCB)

 (2)Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS1 I/O check, sensor checkFRB CN8-3 (ON)4 to 5-L
3PS19 I/O check, sensor checkPRCB CN19-2 (ON)8-C
4CL2 operation checkPRCB CN19-13 (ON)10-C
5CL4 operation checkFRB CN8-7 (CL4_24V)4-L
6M1 operation checkPRCB CN31-2 (REM)PRCB CN31-5 (LOCK)bizhub 364e 21-Jbizhub 284e 23-Jbizhub 224e 24-J
7Replace FRB (Part# A61FH00500)
8Replace PRCB (Part# A61FH00101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.7.1 (Link to the Field Service Manual)