20-20 (bizhub 754e/654e)

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Contents

JAM typeVertical transport section
JAM code20-20
Detection timingThe tray 1 vertical transport sensor (PS4) is not turned ON even after the lapse of a given period of time after the paper has turned ON the tray2 vertical transport sensor (PS12).
Misfeed processing location• Manual bypass tray door 
• Lower right door
Relevant parts• Tray 1 vertical transport motor (M5) 
• Tray 2 vertical transport motor (M7) 
• LCC vertical transport motor (M26) 
• Tray 1 vertical transport sensor (PS4) 
• Tray 2 vertical transport sensor (PS12) 
• Registration sensor (PS38) 
• OHP sensor (PS40) 
• Paper feed/transport drive board (PFTDB) 
• Printer control board (PRCB)

 (2)Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS4 I/O check, sensor checkPFTDB CN15-8 (ON)1-P
3PS12 I/O check, sensor checkPFTDB CN14-2 (ON)3-P
4PS38 I/O check, sensor checkPFTDB CN3-6 (ON)4-P
5PS40 I/O check, sensor checkPFTDB CN3-3 (REM)4-P
6M5 operation checkPFTDB CN7-1 to 411-X
7M7 operation checkPFTDB CN7-9 to 1212-X
8M26 operation checkPFTDB CN16-1 to 411-X
9PFTDB ICP3, ICP12 or ICP14 conduction check
10Replace PFTDB (Part# A2X0H00202)
11PRCB ICP13 conduction check
12Replace PRCB (Part# A55VH00105)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.7 (Link to the Field Service Manual)