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93-10 (bizhub 958/808)

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JAM typeMisfeed at duplex transport section
JAM code93-10
JAM detection timingThe ADU paper passage sensor/2 (PS48) is not turned ON (unblocked) even after the set period of time has elapsed after the ADU paper passage sensor/1 (PS47) turns ON (block) by the paper.
Paper jam of a sheet of paper left at the duplex transport section results, if the ADU paper passage sensor/1 (PS47) is turned ON (blocked) or the ADU paper passage sensor/2 (PS48) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
When the main power switch is turned ON, residual paper detection starts between each sensor. Paper jam of a sheet of paper left at the duplex transport section results, if the the ADU paper passage sensor/1 (PS47) is turned from OFF (unblocked) to ON (blocked).
When the main power switch is turned ON, residual paper detection starts between each sensor. Paper jam of a sheet of paper left at the duplex transport section results, if the ADU paper passage sensor/2 (PS48) is turned from OFF (blocked) to ON (unblocked).
Misfeed processing locationDuplex door
Relevant parts• ADU transport motor/1 (M31)
• ADU transport motor/2 (M32)
• ADU paper passage sensor/1 (PS47)
• ADU paper passage sensor/2 (PS48)
• Paper feed/transport drive board (PFTDB)
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS47 I/O check, sensor checkPFTDB CN28-3 (ON)7-P
3PS48 I/O check, sensor checkPFTDB CN28-6 (ON)6-P
4M31 operation checkPFTDB CN28-14 to 178-P
5M32 operation checkPFTDB CN28-10 to 137-P
6PFTDB F10 conduction check
7Replace PFTDB. (Part# A796H00200)
8Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.11.2 (Link to the Field Service Manual)

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