C-0002 (C14000/C12000)

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Code

C-0002

Classification

Main body: Communication error

Cause

Communication error between the printer control board (PRCB) and the conveyance drive board (CDB).

Measures to take when an alert occurs

The main body and the option stop immediately.

Estimated abnormal parts

  • Conveyance drive board (CDB)
  • Printer control board (PRCB)

Correction

Deactivate and activate the sub power switch (SW2) of the main body.

Note

  • The message “Please turn on power again” is displayed on the touch panel.

Solution

  1. Prior check
    • On [Service Mode] [Firmware Version] [Firmware Version], make sure that the version of [Printer Sub CPU D2] is displayed.
  2. Check the connector connection between PRCB and CDB, CN108 of PRCB, CN422 (Relay connector), CN300 (Relay connector), CN171 of CDB, and the wiring. Then, repair it when there is any abnormality.
  3. Replace CDB. (Part# )
  4. Replace PRCB. (Part# )

Faulty part isolation DIPSW

Control during the detachment

K.2.5.1 (Link to the Field Service Manual)