C0002 (bizhub C360i/C300i/C250i)

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Trouble typeC0002: Paper feed communication error
RankC
Trouble detection conditionWhen the base board (BASEB) is receiving data, a communication error is detected.
Trouble isolation–
Relevant electrical parts•CPU board (CPUB)
• Base board (BASEB)
• PC control board (PCCB)

Procedure

  1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  2. Correct or replace the connector connection between the main body and the paper feed cabinet if faulty.
  3. Check CPUB for proper installation and correct as necessary.
  4. Rewrite the firmware.
  5. Replace PCCB. (PC-116 (Part#AAV5H00101 /PC-216 Part# AAV5H00201 / PC-416 Part# AAV5H00300)
  6. Replace CPUB. (Part# AA2JH02N06)
  7. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.


L.3.6.1(Link to the Field Service Manual)