C0103 (bizhub C4000i/C3300i)

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Trouble typeC0103: Tray 2 drive motor malfunction (When PF-P20
(not available in US) or PF-P21 is installed)
RankB
Trouble detection conditionThe motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolationTray 2
Relevant electrical parts<When PF-P20 (not available in US) or PF-P21 is installed>
• Tray 2 drive motor (M1/2)
• Tray 2 PC control board (PCCB/2)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Check the connector between M1/2-PCCB/2 CN4 for proper connection and correct as necessary.
  2. Check the connector between PCCB/2 CN1-relay CN24-BASEB CN21E for proper connection and correct as necessary.
  3. Check the connector of M1/2 for proper drive coupling and correct as necessary.
  4. Check CPUB for proper installation and correct as necessary.
  5. M1/2 load check
    • Check code: 28
    • Multi code: 1, 2
    • Control signal: PCCB/2 CN4-1 to 7
    • Location of electrical component: 18-P
  6. Replace M1/2. (PF21)( A011M10001 )
  7. PCCB/2 F1 conduction check
  8. Replace PCCB/2. (PF-21)( AAJUH00100 )
  9. Replace CPUB. ( C4000i)(AAJRH01005 ) (C3300i)(AAJTH01005)
  10. Replace BASEB. ( AAJRH02005 )

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

(Link to the Field Service Manual) L.3.6.1.