C1004 (bizhub C658/C558/C458)

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Trouble type•C1004: Finisher communication error (Engine detection)
• C1014: Finisher communication error (Finisher detection)

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Trouble detection condition<When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>When a communication error is detected between the MFP board (MFPB) and the FS control board (FSCB).

<When JS-506 is installed>
When a communication error is detected between the MFP board (MFPB) and the JS control board (JSCB).
Trouble isolation–
Relevant electrical parts<When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed>FS control board (FSCB)MFP board (MFPB)

<When JS-506 is installed>
JS control board (JSCB)

 Procedure

 When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed

  1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.
  2. Rewrite the firmware.
  3. Replace FSCB. (FS-533 Part# A2YUPPH901 Model No. A2YU-WY1 or A2YUPPXN00 Model No. A2YU-WY2/ FS-536 Part# A87GPP0V00 / FS-536SD Part# A87GPP0V00 / FS-537/FS-537SD Part# A87HPP9M01)
  4. PKCB ICP1 conduction check.
  5. PIDB ICP1 conduction check.
  6. Replace MFPB. ((Part# C458 Part# A79MH02102 / C558 or C658 Part# A79JH02102)

 When JS-506 is installed

  1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.
  2. Rewrite the firmware.
  3. Replace JSCB. (Part# A2YVH10102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.10.2 (Link to the Field Service Manual)