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C11E1 (bizhub 658e/558e/458e/368e/308e)

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Trouble typeC11E1: Paper exit switching drive malfunction
RankB
Trouble detection condition<When FS-536 or FS-536SD is installed>
The exchange folded paper output sensor (PS30) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the FNS entry transport motor (M2) is turned ON.
<When FS-537 or FS-537SD is installed>
The route change gate home sensor (PS21) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the route change gate motor (M4) is turned ON.
Trouble isolation–
Relevant electrical parts<When FS-536 or FS-536SD is installed>
• FNS entry transport motor (M2)
• Exchange folded paper output sensor (PS30)
• FS control board (FSCB)
<When FS-537 or FS-537SD is installed>
• Route change gate motor (M4)
• Route change gate home sensor (PS21)
• FS control board (FSCB)

 Procedure

 When FS-536 or FS-536SD is installed

  1. Check the connector between M2-FSCB J9 for proper connection and correct as necessary.
  2. Check the connector of M2 for proper drive coupling and correct as necessary.
  3. Check the connector between PS30-FSCB J4 for proper connection and correct as necessary.
  4. PS30 I/O check, sensor check
    • Control signal: FSCB J4<A>-15 (ON)
    • Location of electrical component: FS-536/FS-536SD 14-C
  5. M2 operation check
    • Control signal: FSCB J9<A>-1 to 4
    • Location of electrical component: FS-536/FS-536SD 12-C
  6. Replace M2. (Part# A3EPPP5302)
  7. Replace FSCB. (Part# A87GPP0V00)

 When FS-537 or FS-537SD is installed

  1. Check the connector between M4-FSCB J12 for proper connection and correct as necessary.
  2. Check the connector of M4 for proper drive coupling and correct as necessary.
  3. Check the connector between PS21-FSCB J12 for proper connection and correct as necessary.
  4. PS21 I/O check, sensor check
    • Control signal: FSCB J12<B>-12 (ON)
    • Location of electrical component: FS-537/FS-537SD 18-D
  5. M4 operation check
    • Control signal: FSCB J21<B>-8 to 9
    • Location of electrical component: FS-537/FS-537SD 18-D
  6. Replace M4. (Part# A87HPPBW00)
  7. Replace FSCB. (Part# A87HPP9M01)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.8.39 (Link to the Field Service Manual)

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