C11E2 (bizhub 658e/558e/458e)

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Trouble typeC11E2: Paper exit switching (JS) drive malfunction
RankB
Trouble detection condition<When FS-537 or FS-537SD is installed>
The sub tray/JS route change gate home sensor (PS23) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the sub tray discharge motor (M18) is turned ON.
Trouble isolation–
Relevant electrical parts• Sub tray discharge motor (M18)
• Sub tray/JS route change gate home sensor (PS23)
• FS control board (FSCB)

 Procedure

  1. Check the connector between M18-FSCB J12 for proper connection and correct as necessary.
  2. Check the connector of M18 for proper drive coupling and correct as necessary.
  3. Check the connector between PS23-FSCB J12 for proper connection and correct as necessary.
  4. PS23 I/O check, sensor check
    • Control signal: FSCB J12<A>-16 (ON)
    • Location of electrical component: FS-537/FS-537SD 17-D
  5. M18 operation check
    • Control signal: FSCB J12<A>-5 to 6
    • Location of electrical component: FS-537/FS-537SD 16-D
  6. Replace M18. (Part# A87HPPBW00)
  7. Replace FSCB. (Part# A87HPP9M01)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.8.40 (Link to the Field Service Manual)