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C2414 (bizhub C360i/C300i/C250i)

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Trouble typeC2414: Developing unit/K new article release
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new developing unit is set.
Trouble isolation–
Relevant electrical parts• Developing unit/C,M,Y,K
• Expansion control board (EXCB)
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Reinstall the developing unit.
  2. Check the connector between the developing unit/C-relay CN251-relay CN248-EXCB CN6EX for proper connection and correct as necessary. (C2411)
  3. Check the connector between EXCB CN1EX-BASEB CN11E for proper connection and correct as necessary.
  4. Check the connector between EXCB CN2EX-BASEB CN12E for proper connection and correct as necessary.
  5. Check CPUB for proper installation and correct as necessary.
  6. Replace the corresponding developing unit. (C, M, Y, K)
  7. Replace EXCB. (Part# AA2JH00500)
  8. Replace CPUB. (Part# AA2JH02N06)
  9. Replace BASEB. (Part# AA2JH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.8.6 (Link to the Field Service Manual)

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