C2650 (bizhub C759/C659)

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Trouble typeC2650: Main backup media 1 access error
RankC
Trouble detection condition-The re-written data, which has been read out, checked and founded as error, is read out again and found as error.
-The error was found when reading out the counter value.
-The main body detects that the back up board is not mounted.
Trouble isolation–
Relevant electrical parts-Back up board/1 (ERB/1)
-MFP board (MFPB)

 Procedure

  1. Check the connector between ERB/1-MFPB CN11E for proper connection and correct as necessary.
  2. Check the connector between ERB/2-relay CN6-MFPB CN11E for proper connection and correct as necessary.
  3. Replace MFPB. (Part# A8JEH02002)
  4. Replace ERB. (ERB/1 Part# A796H00C00)
  5. If the above actions do not solve the problem, contact KM.

L.3.9.19 (Link to the Field Service Manual)