C2650 (bizhub C3320i)

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Trouble typeC2650: Main backup media access error
RankC
Trouble detection condition-The error was found when reading out the data.
-The re-written data, which has been read out, checked and founded as error, is read out again and found as error.
-The error was found when reading out the counter value.
-The main body detects that the backup board is not mounted.
Trouble isolation–
Relevant electrical parts-Backup board (ERB)
-CPU board (CPUB)
-Base board (BASEB)

Procedure

  1. Check the connector between ERB CN1-BASEB CN20E for proper connection and correct as necessary.
  2. Check CPUB for proper installation and correct as necessary.
  3. Replace CPUB. (Part# AAJRH01005)
  4. Replace BASEB. (Part# A93EH02007)
  5. Replace ERB. (Part# AA2JH00C00)
  6. 1. Replace the current ERB with a new one.
  7. 2. Replace the following components with new ones.
  8. When the transfer belt unit, transfer roller and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New Release].
    • Imaging unit (C Part# AAJV0HE, M Part# AAJV0CE, Y Part# AAJV06E, K Part# AAJV01E)
    • Transfer belt unit (Part# AAJRR70100)
    • Fusing unit (Part# AAJRR70300)
    • Transfer roller (Part# AAJRR70500)
    • Feed roller (Part# A64J564101/Part# A64J564201), pick-up roller (Part# A64J564201), separation roller (including options) (Part# A00J563600)
    • Separation pad (Part# AAJRR72200)
    • Toner filter (Part# A92E158100)
  9. 3. Turn ON the main power switch and check to see that warm-up is started.
  10. Make sure that trouble codes other than C2650 or improper IU/TC placement is not detected.
  11. 4. Make the specified readjustments.
  12. If the above actions do not solve the problem, contact KM.

L.3.7.9 (Link to the Field Service Manual)