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C2650 (bizhub C554e/C454e)
(1)Contents
| Trouble type | Main backup media access error |
| Trouble code | C2650 |
| Rank | C |
| Detection timing | • The re-written data, which has been read out, checked and founded as error, is read out again and found as error. • The error was found when reading out the counter value. • MFP detects that the SSD board is not mounted. |
| Trouble isolation | – |
| Relevant electrical parts | • SSD board (SSDB) • MFP board (MFPB) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector from SSDB to MFPB for proper connection and correct as necessary. | – | – |
| 2 | Check the harness from MFPB to PRCB for proper connection and correct as necessary. | – | – |
| 3 | Replace MFPB (Part# A5C1H0200B) Replace PRCB (C554e Part# A5AYH00101 / C454e Part# A5C0H00101) | – | – |
| 4 | 1. When the finisher or job separator has been installed, remove it once. 2. Check that the trouble code C4802 appears and then display service mode. 3. Call the Enhanced Security to the screen. 4. Touch [Engine Data Backup]. 5. Touch [Engine Data Reflect Mode], and press the Start key. 6. Select [Yes], and press the Start key again. 7. Check that the result OK appears. 8. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 9. Update the PRCB firmware. 10. Make the specified readjustments. | – | – |
| 5 | If the above actions do not solve the problem, contact KM. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.74. C2650)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.7.11 (Link to the Field Service Manual)