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C2A11 (bizhub C368/C308/C258)

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Trouble typeC2A11: Drum unit/C new release failure
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new drum unit is set.
Trouble isolation–
Relevant electrical parts• Drum unit/C,M,Y,K
• Front side board (FRB)
• MFP board (MFPB)

 Procedure

  1. Clean the connection between the drum unit and the machine if dirty.
  2. Reinstall the drum unit.
  3. Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary.
  4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary.
  5. Replace the drum unit. (Part# A7U40TD)
  6. Replace FRB. (Part# A7PUH00500)
  7. Replace MFPB. (Part# A7PUH02123)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.11.13 (Link to the Field Service Manual)

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