C2A12 (bizhub C287/C227)

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Trouble typeC2A12: Imaging unit/M new article release
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new imaging unit or new drum unit is set.
Trouble isolation–
Relevant electrical parts-Imaging unit/Y,M,C
-Drum unit/K
-MFP board (MFPB)

 Procedure

  1. Clean the connection between the imaging unit or drum unit/K and the machine if dirty.
  2. Reinstall the imaging unit.
  3. Reinstall the drum unit/K.
  4. Check the connector between the imaging unit/Y,M,C-relay CN162,CN163,CN164-relay CN15-MFPB CN18E for proper connection and correct as necessary.
  5. Check the connector between the drum unit/K-relay CN14-MFPB CN15E for proper connection and correct as necessary.
  6. Replace the the corresponding imaging unit. (Part# A85Y0ED)
  7. Replace MFPB. (Part# A797H02118)

K.3.9.10 (Link to the Field Service Manual)