C2A14 – (bizhub 364e/284e/224e)
)Contents
| Trouble type | Drum unit new release failure |
| Trouble code | C2A14 |
| Rank | B |
| Detection timing | The status with the new unit is not cleared after the new drum unit is set. |
| Trouble isolation | – |
| Relevant electrical parts | • Drum unit • Front side board (FRB) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Clean the connection between the drum unit and the developing unit if dirty | – | – |
| 2 | Reinstall drum unit | – | – |
| 3 | Check the connector between drum unit-FRB CN12 for proper connection and correct as necessary. | – | – |
| 4 | Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. | – | – |
| 5 | Replace the drum unit (Part# A2XN0RD) | – | – |
| 6 | Replace FRB (Part# A61FH00500) | – | – |
| 7 | Replace PRCB (Part# A61FH00101) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.44. C2A14)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.7.8 (Link to the Field Service Manual)