C2A14 (bizhub C287/C227)

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Contents

Trouble type	C2A14: Drum unit/K new release failure
Rank	B
Trouble detection condition	The status with the new unit is not cleared after the new imaging unit or new drum unit is set.
Trouble isolation	–
Relevant electrical parts	-Imaging unit/Y,M,C -Drum unit/K -MFP board (MFPB)

 Procedure

1. Clean the connection between the imaging unit or drum unit/K and the machine if dirty.
2. Reinstall the imaging unit.
3. Reinstall the drum unit/K.
4. Check the connector between the imaging unit/Y,M,C-relay CN162,CN163,CN164-relay CN15-MFPB CN18E for proper connection and correct as necessary.
5. Check the connector between the drum unit/K-relay CN14-MFPB CN15E for proper connection and correct as necessary.
6. Replace the drum unit/K. (Part# A85Y0RD)
7. Replace MFPB. (Part# A797H02118)

K.3.9.10 (Link to the Field Service Manual)