C2A21 (bizhub C368/C308/C258)

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Trouble typeC2A21: Toner cartridge/C new release failure
RankC
Trouble detection conditionThe status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation–
Relevant electrical parts• Toner cartridge/ C,M,Y,K
• MFP board (MFPB)

 Procedure

  1. Clean the connection between the toner cartridge and the machine if dirty.
  2. Check the connector between the toner cartridge-relay CN79-MFPB CN35E for proper connection and correct as necessary.
  3. Reinstall the toner cartridge.
  4. Check the harness for proper connection and correct as necessary.
  5. Replace the toner cartridge. (Part# A8DA430)
  6. Replace MFPB. (Part# A7PUH02123)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.11.14. (Link to the Field Service Manual)