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C2A23 (bizhub C759/C659)

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Trouble typeC2A23: Toner cartridge/Y new release failure
RankC
Trouble detection conditionThe status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation–
Relevant electrical parts-Toner cartridge/Y,M,C,K
-MFP board (MFPB)

 Procedure

  1. Clean the connection between the toner cartridge and the main body if dirty.
  2. Reinstall the toner cartridge.
  3. Check the connector between the toner cartridge/Y-relay CN503-MFPB-CN8E for proper connection and correct as necessary.
  4. Check the connector between the toner cartridge/M-relay CN503-MFPB-CN8E for proper connection and correct as necessary.
  5. Check the connector between the toner cartridge/C-relay CN504-MFPB-CN8E for proper connection and correct as necessary.
  6. Check the connector between the toner cartridge/K-relay CN504-MFPB-CN8E for proper connection and correct as necessary.
  7. Replace the toner cartridge. (Part# A9K8230)
  8. Replace MFPB. (Part# A8JEH02002)

L.3.9.23 (Link to the Field Service Manual)

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