C3101 (bizhub C364/C284/C224)

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Contents

Trouble type	Fusing roller separation failure
Trouble code	C3101
Rank	B
Detection timing	-With the fusing roller being retracted, the fusing pressure home sensor (PS38) is not unblocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating. -With the fusing roller being pressed, the fusing pressure home sensor (PS38) is not blocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating.
Trouble isolation	–
Relevant electrical parts	-Fusing pressure motor (M11) -Fusing pressure home sensor (PS38) -Printer control board (PRCB) -Fusing unit

(2)Procedure

Step	Action	Control signal	Location of electrical components
1	Check the connector between M11-PRCB CN13 for proper connection and correct as necessary.	–	–
2	Check the connector between fusing unit-relay CN98, CN99, CN104-PRCB CN5 for proper connection and correct as necessary.	–	–
3	PS38 I/O check, sensor check	PRCB CN5-12 (ON)	27 to 28-C
4	M11 operation check	PRCB CN13-1 to 4	25-C
5	Replace M11 (Part# A02EM10400)	–	–
6	Replace the fusing unit (Part# A161R71877)	–	–
7	PRCB IC26 conduction check	–	–
8	Replace PRCB (Part# A161H00108)	–	–

• Link to the wiring diagram (N.1. bizhub C364/C284/C224)
• Link to the layout drawings for related parts by each trouble code (S.57. C3101)

K3.8.1 (Link to the Field Service Manual)