C3103 (bizhub C368/C308/C258)

Contents

Trouble type	C3103: Pressure roller release failure
Rank	B
Trouble detection condition	• The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller. • The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Trouble isolation	–
Relevant electrical parts	• Fusing unit  • Fusing pressure motor (M11)  • Fusing pressure home sensor (PS38)  • MFP board (MFPB)

 Procedure

1. Check the connector between M11-MFPB CN15EA for proper connection and correct as necessary.
2. Check the connector between the fusing unit-relay CN98, CN99, CN104-MFPB CN13E for proper connection and correct as necessary.
3. PS38 I/O check, sensor check
   • Control signal: MFPB CN13E-12 (ON)
   • Location of electrical component: 11-C
4. M11 operation check
   • Control signal: MFPB CN15EA-5 to 8
   • Location of electrical component: 6-C
5. Replace M11. (Part# A7PUM10700)
6. Replace the fusing unit. (Part# A161R71888)
7. Replace MFPB. (Part# A7PUH02123)

NOTICE

• Link to the wiring diagram (bizhub C368/C308/C258)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.13.1 (Link to the Field Service Manual)