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C392A (bizhub C754/C654)

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Trouble typeHeating roller temperature sensor contamination (Center of the heating roller)
Trouble codeC392A
RankA
Detection timingWhile checking the contamination on the heating roller temperature sensor, detected temperature of the heating roller thermistor/1 exceeded the detected temperature of the heating roller temperature sensor for over the predetermined value for the predetermined period of time.
Trouble isolation
Relevant electrical parts-Fusing unit
-Heating roller temperature sensor (TEMS2)
-Heating roller thermistor/1 (TH1)
-IH power supply (IHPU)
-DC power supply (DCPU)
-Printer control board (PRCB)

(2)Procedure

StepActionControl signalLocation of electrical components
1Wipe the TEMS2 clean of dirt if any.
<Cleaning procedure>
-Clear away a dirt or a foreign object on the sensor with a cotton swab.
-When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a cotton swab dampened with the alcohol.
And, wipe off the sensor with a dry cotton swab afterwards.
2Check the TEMS2 for installed position and proper connector connection.
3Check the TH1 for installed position and proper connector connection.
4Check the connection of the fusing unit.
5Check the fusing unit, IHPU, PRCB and DCPU for proper connection and correct or change as necessary.
6Replace the fusing unit (Part# A2X0R71011)
7Replace PRCB (Part# A2X0H00102)
  • Link to the layout drawings for related parts by each trouble code (S.74. C392A)

K.3.8.11 (Link to the Field Service Manual)

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