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C4101 (bizhub 368e/308e)
Contents
| Trouble type | C4101: Polygon motor rotation trouble |
| Rank | B |
| Trouble detection condition | • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor. • Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating. |
| Trouble isolation | – |
| Relevant electrical parts | • PH unit • Front side board (FRB) • MFP board (MFPB) |
Procedure
- Check the connector between the PH unit-FRB CN17 for proper connection and correct as necessary.
- Replace the PH unit. (Part# AA6VR70200)
- FRB fuse conduction check
- Replace FRB. (Part# A9HJH00501)
- Replace MFPB. (Part# AA6VH02101)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.3.13.2 (Link to the Field Service Manual)