C4802 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Main unit backup data miscompare |
| Trouble code | C4802 |
| Rank | C |
| Detection timing | The replacement of the printer control board is detected. |
| Trouble isolation | – |
| Relevant electrical parts | Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | 1. When the finisher or job separator has been installed, remove it once. 2. Call the Enhanced Security in Service Mode to the screen. 3. Touch [Engine Data Backup]. 4. Touch [Engine Data Reflect Mode], and press the Start key. 5. Select [Yes], and press the Start key again. 6. Check that the result OK appears. 7. Turn OFF the main power switch and turn it ON again more than 10 seconds after. | – | – |
| 2 | Update the PRCB firmware. | – | – |
| 3 | If the above actions do not solve the problem, contact KM. | – | – |
- Link to the layout drawings for related parts by each trouble code (S.1. C0002, C4802, C5601, CC15C, CEEE3)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.9.5 (Link to the Field Service Manual)